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Cancellation Policy

Wise K9 Dog Training subscribes to only using force free, scientifically based, modern training and behaviour modification methods. Harsh handling is discouraged with the use of positive reinforcement taking place instead. All training is confidential between dog trainer and client. Wise K9 Dog Training does not allow the use of any piece of equipment that would be aversive (i.e. can cause pain and discomfort, be this physical of mentally). This includes slip leads, choke chains, pinch collars, shock collars, rattle cans, spray bottles, compressed air canisters or any other device or method that can potentially cause harm, pain, suffering or fear to the dog. Clients are highly discouraged from intimidation tactics. Any clients who continue to use such methods including harsh handling despite being asked not to do so will be asked to leave class or the one to one session with no refund given. TERMS AND CONDITIONS These Terms and Conditions are in place for the safety and welfare of our clients. We reserve the right to change these terms and conditions at any time. Any changes will come into effect immediately. It is the responsibility of our clients to read these terms and conditions in full. Please make sure you have read and understood the terms and conditions before you make a booking/proceed with a class. By placing a booking you are deemed to have read, understood and agreed to them. If you have any questions or concerns please do not hesitate to contact us. TRAINING CLASSES Booking and payment in advance is needed to secure a place on any course. Places are limited to allow for appropriate dog to trainer ratio. Payments for lessons are non-transferable and non-refundable. You must not knowingly book a dog onto any course or workshop which shows aggression or nervousness. We reserve the right to excuse any dog that is aggressive or deemed not to be coping in class. If you do not advise us of the potential problems and disclose it in the booking process and your dog displays any aggression in class you will not be entitled to a refund. If you are unsure if your dog will be suitable for classes and have not made contact with us to discuss and assess your dog before your attendance you will not be refunded if your dog is not suitable for the class which you have booked.

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