Terms and Conditions

Disclaimer

By paying for sessions you agree to the following:
I (the dog owner) understand that participation in a dog training session may pose some risk to myself, members of my family, my guests, and my dog/s and expressly assume the risk of any damage or injury (to myself, my dog/s, and/or any minors attending a dog training session with me).
To minimise all risks, I agree to disclose to the trainer any danger or sensitivities my dog/s or I, the owner, may present.
I (the dog owner) will immediately inform the trainer of any situations that may provoke aggression/worries in my dog/s and be responsible for avoiding those situations.
In consideration of my participation in a dog training session/s conducted by or on behalf of Wise K9 Dog Training, myself and any minors attending the dog training session/s with me, waive, release, and agree that Wise K9 is not liable for any damages / injuries.
Despite behavioural treatment, a successful outcome may not be guaranteed.
Owners are responsible for their animal’s behaviour at all times and if applicable, correct insurance should be taken to cover the pet for liability in the event damage or injury be done to property or to a third party.

TERMS AND CONDITIONS

These Terms and Conditions are in place for the safety and welfare of our clients. We reserve the right to change these terms and conditions at any time. Any changes will come into effect immediately. It is the responsibility of our clients to read these terms and conditions in full.
Please make sure you have read and understood the terms and conditions before you make a booking/proceed with a class. By placing a booking you are deemed to have read, understood and agreed to them.
If you have any questions or concerns please do not hesitate to contact us.

Methods

Wise K9 Dog Training subscribes to only using force free, scientifically based, modern training and behaviour modification methods.
Harsh handling is discouraged with the use of positive reinforcement taking place instead. All training is confidential between dog trainer and client.
Wise K9 Dog Training does not allow the use of any piece of equipment that would be aversive (i.e. can cause pain and discomfort, be this physical of mentally).
This includes slip leads, choke chains, pinch collars, shock collars, rattle cans, spray bottles, compressed air canisters or any other device or method that can potentially cause harm, pain, suffering or fear to the dog.
Clients are highly discouraged from intimidation tactics. Any clients who continues to use such methods including harsh handling despite being asked not to do so will be asked to leave class or the one to one session with no refund given.

Bookings

All bookings (group classes of 121 sessions) must be paid in advance via BACS transfer / webpage bookings.
Until payment has been received the booking has not been confirmed.
By placing a booking you are deemed to have read and understood these terms and conditions.
Confirmation of your booking will be sent via email.
Please note this may go into your junk/spam folder. If you have not received pre-consult or course information at least 48hrs after booking online or via email, please contact the trainer.
It is your responsibility to ensure you arrive at the right venue and at the correct time. If money has not been received before the event (group class / 121 sessions), then a place on a course is not confirmed.

Group Training Classes

Booking and payment in advance is needed to secure a place on any course. Places are limited to allow for appropriate dog to trainer ratio. Payments for lessons are non-transferable and non-refundable.
Refunds cannot be given once the course has commenced. Payment for classes is for the stated number of consecutive weeks, non attendance will result in the loss of that week’s fee.
Unless the class is cancelled by us. If that is the case payment for the cancelled lesson will be refunded at the end of the course if a date cannot be rearranged by Wise K9 Dog Training.
Please notify us if you will miss any classes.
Female dogs in Season are not allowed in group classes, Male intact dogs are allowed in class - any concerns, please contact the trainer
You must not knowingly book a dog onto any course or workshop which shows aggression.
We reserve the right to excuse any dog that is aggressive or deemed not to be coping in class.
If you do not advise us of the potential problems and disclose it in the booking process and your dog displays any aggression in class you will not be entitled to a refund.
If you are unsure if your dog will be suitable for classes and have not made contact with us to discuss and assess your dog before your attendance you will not be refunded if your dog is not suitable for the class which you have booked.
If we agree your dog can attend class but the dog is not suited to the class environment we will offer you a 121 session and the costs will be outlined to yourself which will need to be paid in advance of additional services.
Please make sure all puppies and dogs have been allowed a toilet break before class, so they enter the environment comfortable and empty.
Always clear up after your dog.
When arriving at class, avoid meeting the other dogs on lead. Not all dogs are sociable and being in a new environment may react as a consequence.
Do not let dogs off lead or drop leads unless instructed to do so by the trainer.
The client (you) are solely responsible for their dog’s behaviour.
It may be beneficial to exercise dogs before class with a short walk. Do not over exercise dogs before class, otherwise they will be too tired and aren’t likely to want to work. It is also a good idea to bring a kong or other food dispensing toy to class to amuse dogs while things are being discussed, preventing frustration such as barking and instead promoting calmness..
Consideration of other clients is paramount, both you and your dog are here to learn and have fun! Please switch off / turn mobile phones on silent when in class.
Please do not take phone calls while in class.
We may occasionally record videos and take photos in class or on 121 sessions. Please make us aware if you are not comfortable with that if you do not wish to appear on social media.

Information given during any session is believed to be true and accurate at the date which it is delivered, however we will not take responsibility for any misinterpretation of this advice.
We do encourage other family members to get involved in training (this includes children and spouse) and attend classes / 121s. However, this must be checked with the trainer beforehand, if there will be more than two individuals attending with any one dog.
Children under the age of 16 have to be accompanied by an adult.
Children must behave appropriately with no running, shouting, petting or distracting other dogs.
Young children can struggle in the training environment becoming easily bored. It can also be challenging to supervise children and train the dog. If you bring any technology such as tablets or mobile phones to class to keep children amused please make sure they are on silent.

Cancellations or Rescheduling

Refunds will not be given once the course (group classes or 121s) has commenced.
Any cancellations must be given 24 hours before the class or 121 session.
No refunds are given for non-attendance to the course and the cost of your 121 session or class fee is forfeited for that session.
Insufficient numbers booked on any course may cause a class to be cancelled. You will be notified of future course dates or offered a private session. If this is not possible a full refund will be given.
Wise K9 Dog Training reserves the right to change any appointment at any time (e.g. snow, rain, heat etc). Measures will be taken to adapt plans where possible, if this is not feasible, we will, where possible, always rearrange the appointment.
If you need to reschedule a 121 session, please do so as early as possible, Wise K9 will try and be flexible with rescheduling, however, rescheduling can only be completed once for a series of sessions booked.

Health and Safety

Dog’s health and wellbeing is paramount to us.
Any dogs who are unfit to partake in class/121s due to illness, injury or disease must not be brought to sessions.
Any dogs with sickness bugs must be well for 48hrs prior to coming to group or 121 sessions.
Any disease which is infectious such as kennel cough must not attend group or 121 sessions.
Dogs with fleas and parasites must not attend classes or 121s.
If you are unsure of the cause of your dog symptoms then a vet must be consulted.
You are welcome to attend class without your dog should they fall ill or become injured to keep up to date with the training process.
No refund will be offered to owners whose dogs fall ill during the course.
Should your bitch come into session, then sadly they will not be able to attend group classes. This is due to the effect it will have on the other dogs present as well as the bitch possibly feeling insecure around a group of other dogs or finding learning challenging at this time.
No refund can be given, however we may be able to defer to a different class if possible. This is treated on an individual basis.
You know your dog best, so if an exercise is not right for you or your dog, please make the trainer aware and we will adapt accordingly.
Wise K9 Dog Training, accepts no responsibility for injury, illness, loss, damage or accident to you, your dog, spectator, other persons or property.
Dog training can be a physical activity and handlers are reminded to take due care and attention to their and others safety.
Handlers are responsible for their dog’s actions and behaviour at all times.
Wise K9 Dog Training, makes every effort to provide a safe and secure environment for training in.
Dogs however are animals, and there can be risks associated with this such as being bitten. Any client who participates in training does so at their own risk. We will not take responsibility for any loss, damage or injury to any animals or persons who attend training classes or any other service we provide.

Start and Finish Times

It is important you attend sessions on time.
Ensuring you give your dog time to settle into the environment.
Dogs entering group classes late causes disruption to other dogs.
If you are running late please inform the trainer asap, late attendance may result in you forfeiting your 121 or group class (this will be decided by the trainer on a case-by-case basis).

Wise K9 Support

At Wise K9 we pride ourselves on client support.
However, it is important to understand that the staff at Wise K9 have personal lives too.
Please refrain from contacting Wise K9 staff on their personal social media, failure to comply with this request may result in blocking from that member of staff.
Wise K9 staff are pleased to offer between session support, with the following caveats:
- These must be reasonable requests (i.e. no more than a few questions a week, maximum).
- If the trainer feels the requests are becoming too frequent or even sessions haven’t been paid for, but the owner is asking for advice, the trainer may decline answering questions.
- Please understand that we do this for the wellbeing of our staff.
Wise K9 may offer Payment Plans - this is at the discretion of the trainer.
Wise K9 may offer discounts to services - this is at the discretion of the trainer.
- Please note that discounted services are likely to include the following limitations:
- 121 or group sessions will not support between session support nor written plans.

Equipment and Clothing

Please wear comfortable clothing and shoes.
Your standard walking gear should be sufficient.
Please bring the following to class:
- Treat pouch / bag
- A range of foods of different value to your dog e.g. boiled chicken, kibble.
- Poo bags
- Water
- Collar with ID tags
- Harness (if applicable)
- Lead (and long line)
Your trainer will let you know if further kit is needed.
Extendable leads are not permitted in class.

Intellectual Property

Wise K9 Dog Training’s website and content including but not limited to design, text, pictures, video and graphics are protected by copyright and intellectual property rights.
None can be copied or replicated or redistributed, without permission.
It is for personal, non-commercial use only.
We provide clients with handouts and factsheets. These cannot be redistributed and the client is allowed to print one additional copy for their own and only their own personal use. Handouts cannot be altered or distributed.

Wise K9 Dog Training is dedicated to safeguarding your privacy online.
We will only collect, store and use your personal information for specific purposes as outlined below in accordance with GDPR.
We use your personal information to support and develop our connection with you.
We will never share your personal data to 3rd parties unless required by law and your data is always protected.
You may contact us at any time with any privacy queries or concerns and to see the personal data you have given us and request modification.
Personal data means any information relating to an identified or identifiable natural person.
This can include name, email address, address, and much more.

Your Information

When you register for Wise K9 services, we ask for data such as your name, e-mail address, billing address, and contact details.
We keep a record of this information for tax purposes and for ensuring we fulfil our contract with you.
The only personal information we hold is what customers provide to us when they place an order with us or agree to these T&Cs.
We share it with nobody, however it is stored on relevant systems such as cloud systems and accounting systems which are GDPR compliant.
If we are required by law to share any information, we will check with each party concerned to ensure they are happy for that to happen. An example of this would be if HMRC requested an audit.
We store sensitive data for as long as services are in progress and customers remain active clients.
Email addresses provided are stored until consent is withdrawn, reconsent is requested every 5 years.
Information required for tax and legal requirements are held for 7 years as a requirement by law.
We keep a record of any orders you make from us, so we can help to deal with any enquiries or problems you may have in the future, and so we can ensure that any information that we send to you is appropriate.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.